Customers can use their prepaid credits when booking online or in Bookeo (if they call you to redeem it).
In this article:
Using prepaid credits online
Customers can make a booking from your online booking page (they will be required to sign in) or from the customer area.
If a credit can be applied to the booking, Bookeo will use it automatically and customers will not be required to pay. Once the booking is confirmed one credit will be deducted from the customers' account.
If additional options (ex. book a haircut, with an additional scalp massage, offered for 10$ extra) are purchased, customers will be asked to pay for them.
Using prepaid credits in Bookeo
If you take an appointment by phone or in-store, you should use the autocomplete function to select the customer profile, so that the system will apply valid credits to the booking.
Customers will not be required to pay for the booking, and once the booking is confirmed one credit will be deducted from their account.
Note that customers could also have purchased additional options (ex. book a haircut, with an additional scalp massage, offered for 10$ extra). In this case, they will still have to pay the cost of the extras.
