Bookeo does not send email reminders to customers asking them to pay for a booking. However, you can send an updated booking confirmation email with a link to pay for the balance of the booking, or send payment requests.

In this article:

• Send updated booking confirmation emails with a link to pay for the balance of the booking
• Send payment requests

Send updated booking confirmation emails with a link to pay for the balance of the booking

If you want to send updated booking confirmation emails with a link to pay for the booking balance:

 
1. Make sure that the Pay Balance feature is enabled for the specific service/class/tour booked

2. Open the existing booking

3. Tick the Send to customer [1] checkbox.



4. Save

Send payment requests

You can send payment requests for the booking balance.  When you send a payment request, you set a timeframe within which the customer is required to pay and if you want the system to automatically cancel the booking if the payment is not received within the specified timeframe. Click here to learn more.