Support Home Contact us
Free Trial

Articles in this section

See more

Accept/Deny appointments/workshops bookings and offer a workshop that runs only if a minimum number of participants is reached

You can manually accept or deny every booking request for a service or workshop or let Bookeo automatically accept booking requests when a specific minimum number of participants is reached. Using Bookeo Classes & Courses? Click here
Using Bookeo Tours & Activities? Click here

In this article:

Enable the accept/deny feature

1. To enable the feature, for

  • Services: Go to Settings>Booking Preferences
    Workshops: Go to Settings>Workshops and click on a Workshop

2. Go to the Accept/deny tab.

accept_deny.png

3. Tick the Accept/deny [1] checkbox

Accept/deny feature applies to all your services

The Accept/Deny feature will apply to all the services you set up in Settings>Services offered and additional options.

4. In the Payment after acceptance section, set the timeframe when a payment is required [2], either:

  • after [3] the booking request is accepted, or
  • before the start of the appointment/workshop

If a payment is not received by that time, you can set that the booking request will be [4]:

  • automatically canceled, or
  • that Bookeo will notify you that the payment is overdue

Capture credit card details

Instead of requiring a payment to be made within a certain time, you can also simply select the option to "capture credit card details" in the Payment and deposit tab. This way, Bookeo will collect the customers' credit card details at the time of booking. If you later accept the booking, you can simply charge the card on file directly.

Set if you want Bookeo to automatically confirm booking requests when the minimum number of participants is reached (workshops only)

Bookeo can automatically confirm online booking requests - and the bookings pending confirmation - when the minimum number of participants you set for the workshop is reached.

1. Tick the checkbox in the Accept automatically [5] section

accept_automatically.png

2. From the dropdown menu, select the minimum number of participants required to automatically confirm booking requests [6].

In our example, the minimum number of bookings required to automatically confirm booking requests is

4. So if you have received booking requests for a total of 3 people, and a customer is making an online booking for 4 people, Bookeo will:

  • ask for the online payment of the booking that is being made, as if it was a standard booking with online payment to secure it.

  • automatically confirm the booking requests for the other 3 people