Customers can cancel their membership if there are future recurring payments.
In this article:
To cancel their membership, customers have to:
1. Sign in into the Customer area
2. Click on Membership
3. Click on the Cancel membership button.
Memberships paid with one upfront payment can be cancelled from Bookeo back-end.
In your Bookeo account:
1. Click on Customers, then on the specific customer.
2. In the Membership section, change the expiry date of the customer membership.
If a refund is due, it can be given using your payment gateway or, alternatively, it's possible to manually give a money credit to the customer.