If you have integrated the widget in your website, and your website has a floating menu that 'sticks' to the top of the screen as a user scrolls down, the floating menu may cover part of the widget.
To push the widget down the height of your sticky or floating menu:
1. Go to Settings>Website integration
2. in the Floating menu height section, input the Desktop [1] and Mobile [2] height of the floating menu in pixels
3. Save