If you want to collect tips, gratuity or donations online when customers make a booking, you should create an additional option to your services. You can set up:
- a number additional option, where customers select tips/donations tiers with fixed increments - for example $1 -, or
- a dropdown additional option, where you can set tips/donations with custom tiers - for example, $1, $5, $8, etc. With a dropdown additional option, you can also set if the amount of the tip/donation is total, per person or a base price plus a price per person.
In this article:
- Collect tips/donations with a number additional option
- Collect tips/donations with a dropdown additional option
Collect tips/donations with a number additional option
1. To set up a number additional option:
- In Bookeo Appointments, for
- your Services, go to Settings> Services offered and additional options. Go to the Additional options tab
- your Workshops, go to Settings>Workshops. Click on a workshop. Go to the Options tab
- In Bookeo Classes and Courses: go to Settings>Classes, courses, events. Click on a class, course, event, or personal lesson. Go to the Options tab
- In Bookeo Tours and Activities: go to Settings>Tours/activities. Click on a tour/activity. Go to the Options tab
2. Click on the New option button
3. From the Type [1] dropdown menu, select the customer enters a number
4. In the Title [2] field input the name of the option, for example, "tip" or "donation" and its Description [3].
5. Input the minimum, maximum and default value [4]. The minimum and default value should be left as 0.
The maximum value is the maximum tip/donation you want to collect, for example, $20.
Please note; the 'Duration' field will be shown only if you are creating an option for a service in Bookeo Appointments, or for a personal lesson in Bookeo Classes and courses, or for an open schedule tour in Bookeo Tours and Activities. If you see this choice, leave it blank as adding a tip/donation would not add to the duration of the booking.
6. Tick the Price [5] checkbox
7. In the Price [6] field, input a unit price, for example, $1. So if customers select a value of 5, they will donate $5.
8. (This applies only to services in a Bookeo Appointments account. If you are using Bookeo Classes and Courses or Bookeo Tours and Activities, please go to step 9)
From the Enable dropdown menu, select:
- this option is enabled for every service, or
- this option is only enabled for the following services.. and tick the services for which it is enabled.
9. Save
Collect tips/donations with a dropdown additional option
1. To set up a dropdown additional option:
- In Bookeo Appointments, for
- your Services, go to Settings> Services offered and additional options. Go to the Additional options tab
- your Workshops, go to Settings>Workshops. Click on a workshop. Go to the Options tab
- In Bookeo Classes and Courses: go to Settings>Classes, courses, events. Click on a class, course, event, or personal lesson. Go to the Options tab
- In Bookeo Tours and Activities: go to Settings>Tours/activities. Click on a tour/activity. Go to the Options tab
2. Click on the New option button
3. From the Type [7] dropdown menu, select the customer picks one of the available choices
4. In the Title [8] field input the name of the option, for example, "tip" or "donation" and its Description [9].
5. From the Default [10], you can set if customers will be required to select a choice, or if a choice will show by default. To give customers the option of not leaving a tip, gratuity, or donation, you can create a choice with no price and name No, thank you.
Please note; the 'Duration' field will be shown only if you are creating an option for a service in Bookeo Appointments, or for a personal lesson in Bookeo Classes and courses, or for an open schedule tour in Bookeo Tours and Activities. If you see this choice, leave it blank as adding a tip/donation would not add to the duration of the booking.
6. In the Choices section, click on the New Choice [11] button
7. In the General tab, set a Name [12] for the option
8. In the Price tab, from the Price type [13] dropdown menu, select if the price is total, per person or a base price plus a price per person. Set the Price [14]
9. (This applies only to services in a Bookeo Appointments account. If you are using Bookeo Classes and Courses or Bookeo Tours and Activities, please go to step 10)
From the Enable dropdown menu, select:
- this option is enabled for every service, or
- this option is only enabled for the following services.. and tick the services for which it is enabled.
10. Repeat for all the other amounts you want to set up
11. Save