You can record a manual payment to reduce the money credit assigned to a customer, or reduce the number of prepaid credits.
In this article:
Reduce money credit
1. Go to Customers and click on the customer's name
2. Click on the Give credit button
3. Go to the Money tab
4. In the Amount [1] field, record a negative payment, for example < >-10. In the Reason [2] field, you can also input a description for your record.
5. Click on the Give credit button
Reduce prepaid credits assigned to a customer
1. Go to Customers and click on the customer's name
2. Go to the Prepaid credits tab
3. Click on the Change button to change a specific number of credits
4. In the Credits left field, change the number of credits left
5. Save