These are the most common causes for Google Universal Analytics not tracking traffic sources correctly, and the recommended solutions:
| Problem | Solution |
|---|---|
| You use bookeo.com/yourname/... links in your web site. Since these links are not "decorated" by Google Analytics, even if they redirect the browser back to the booking page in your web site, Google Analytics thinks this is a new "entry" to your site, and it loses the source. |
Do not use bookeo.com/yourname links on your site if you want traffic sources to be kept. You can use a widget code that corresponds to any bookeo.com/yourname direct link, place that widget in a page of your web site, and use a link to that page instead of the bookeo.com/yourname link Alternative solution Try adding bookeo.com to your Google Analytics account Referral Exclusion List. |
| You use a property ID in Bookeo that is different from the one in your booking page or in your site. | Make sure that the property IDs in your web site and Bookeo match. |
| You have removed your own domain name from Google Analytics's Referral Exclusion List. Google adds it by default, but you may have removed it in error. | Double-check that your domain name (without "www.") is included in your Referral Exclusion List |
| You have multiple copies of the Google Analytics tracking code in your web site | Check the source code of the page in your browser (open the page in the browser, right-click on it and select "View source"), and search for multiple copies of the GA code. If there is more than one, remove duplicates. |
| Your website is hosted on Wix.com. Wix does not allow you to insert HTML code directly in the page of your web site. When you input HTML code, Wix inserts into your web page an "iframe" that is hosted from a different domain (filesusr.com). This iframe does not use Google Analytics tracking, so when the browser loads this iframe GA believes your customer has "left" your web site and gone somewhere else. When the iframe loads Bookeo, the source of the traffic is lost. | unfortunately this Wix feature does not work with GA traffic tracking, so there is no solution other than using a different hosting platform. |
Still not tracking traffic sources correctly?
Although normally not necessary, you may still need to add special code to your Google Analytics code in your web site, to "aid" Analytics to identify sessions flow.
Simply edit the Google Universal Analytics code that is included in every page of your site, and add the parts in red
If you're using the analyitcs.js script:
....
ga('create', 'UA-12345678-1', 'auto' , {'allowLinker': true} );
ga('require', 'linker');
ga('linker:autoLink', ['bookeo.com'] );
ga('send', 'pageview');
....
If you're using the Global Site Tag "gtag.js" script (new version of Analytics code):
....
gtag('config', 'UA-12345678-1' , {
'linker': {
'domains': ['bookeo.com']
}
} );
.....