You can easily cancel a booking from your Bookeo dashboard as explained below:
- Cancel a booking for a class/tour/workshop
- Cancel a booking for an appointment or personal lesson/tour
- Cancel a booking if you know the booking number
- Cancel a booking if you know the customer's name or email address
Cancel a booking for a class/tour/workshop
To cancel a booking for a class/tour/workshop:
1. Go to your Calendar
2. Click on the class/tour/workshop. A new window will open showing all the bookings for that class/tour/workshop, with the name of the customers.
3. In the Bookings tab, click directly on the booking you wish to cancel [1].
If you accidentally click on the Delete button in this window, you can restore the class/tour/workshop and all its bookings. Click here for more information.
4. If you want to send an email to the customer or to the other account users, to inform them about the cancellation, tick the relevant checkbox(s) in the Send email [3] section.
5. Click on the Delete [2] button to delete the booking.
6. If a refund is due, you will be notified and you can decide if you want to issue it. Click here for more information
Reschedule option for canceled bookings
When you cancel a class/tour from your calendar, you can allow customers to reschedule their bookings after you have canceled them. Click here to learn more.Cancel a booking for an appointment/personal lesson or tour
To cancel a booking for an appointment or personal lesson/tour:
1. Go to your Calendar
2. In the Calendar [4] section, click on the date booked
3. In the Navigation [5] section, click on the resource used in the booking
4. Click on the booking [6]. A pop up window will open
5. If you want to send an email to the customer or to the other account users, to inform them about the cancellation, tick the relevant checkbox(s) in the Send email [3] section.
6. Click on the Delete [2] button
7. If a refund is due, you will be notified and you can decide if you want to issue it. Click here for more information
Reschedule option for canceled bookings
When you cancel a booking from your calendar, you can allow customers to reschedule their bookings after you have canceled them. Click here to learn more.Cancel a booking if you know the booking number
1. Go to your Calendar
2. Input the booking number in the Search [1] field
3. A pop up window will open showing the booking
4. If you want to send an email to the customer or to the other account users, to inform them about the cancellation, tick the relevant checkbox(s) in the Send email [3] section.
5. Click on the Delete [2] button
6. If a refund is due, you will be notified and you can decide if you want to issue it. Click here for more information
Reschedule option for canceled bookings
When you cancel a booking from your calendar, you can allow customers to reschedule their bookings after you have canceled them. Click here to learn more.Cancel a booking if you know the customer's name or email address
1. Go to Customers
2. In the Search [8] field, input the customer's name or email address. If there are more than one customer records with the same customer name and email address, you will see multiple customer profiles.
3. Click on the customer profile [9]
4. Click to the Bookings [10] tab
5. Click on the booking that you want to cancel [11]. A pop up window will open
6. If you want to send an email to the customer or to the other account users, to inform them about the cancellation, tick the relevant checkbox(s) in the Send email [3] section.
7. Click on the Delete [2] button
8. If a refund is due, you will be notified and you can decide if you want to issue it. Click here for more information