When you cancel a booking or a class/tour from your calendar, you can allow customers to reschedule their bookings after you have canceled them. This is particularly useful if you need to cancel an activity due to adverse weather, or any other unforeseen circumstances, as it encourages customers to reschedule their canceled bookings.

When the rescheduling option is enabled, a Reschedule [1] button is included in the notification email sent to customers, inviting them to reschedule their booking. Additionally, you can add a custom message[2], perhaps to clarify the reason for the cancellation, and invite customers to reschedule. 

In this article:

• Reschedule terms
• Reschedule option for single bookings
• Reschedule option for all the bookings in a class/tour, or event
• Send reminders to reschedule bookings
• How canceled bookings that can be rescheduled display on your dashboard 

Reschedule terms

You can define the period during which customers are allowed to reschedule their canceled bookings:

1. Go to Settings>Booking preferences

2. In the Reschedule terms section, from the dropdown menu, select the timeframe for rescheduling.

For example, if you select 12 months, customers can reschedule canceled bookings within a year from the cancellation date, as long as the rescheduling feature was enabled.

3. Save

Reschedule option for single bookings

When you cancel a booking from your calendar, you can enable the feature to let customers reschedule their booking. Additionally, you can decide whether to retain any payments associated with the booking and refund any prepaid packages or gift vouchers that were applied.

1. Click on the booking to cancel it

2. Click on the Delete button

3. If you want to send an email to the customer, tick the Send email: customer [3] checkbox

4. If you want to send an email to other account users, tick the Send email: other users [4] checkbox

4. Tick the Allow customer to reschedule [5] checkbox to let customers reschedule this booking after you have canceled it.

5. In the Message to customer (optional) [8] section, you can type a message that will show in the email notification sent to customers

7. Click on the Yes, cancel [9] button to cancel the booking.

Reschedule option for all the bookings in a class/tour, or event

When you cancel a class/tour, or event on a specific date and time from your calendar, you can enable the feature to let customers reschedule their bookings. 

1. Click on the class/tour

1. Click on the booking to cancel it

2. Click on the Delete button

3. If you want to send an email to the customers, tick the Send email: customer [1] checkbox

4. If you want to send an email to other account users, tick the Send email: other users [2] checkbox

5. Tick on the Allow customer to reschedule [3] checkbox to let customers reschedule their bookings in the future

4. In the Message to customer (optional) [4] section, you can also type a message that will show in the booking cancelation email sent to customers

5. Click on the Yes, cancel this class/tour and all its bookings [5] button to cancel the event and all its bookings.

Send reminders to reschedule bookings

To remind customers to reschedule their booking, simply click on a booking for which the reschedule option was selected, and click on the Resend email [6] link.

When you click on the Resend email [6], the system will automatically send an email featuring a Reschedule [1] button, allowing customers to conveniently reschedule their booking, and an optional custom message [2].

How canceled bookings that can be rescheduled display on your dashboard 

In your dashboard, the label Reschedule allowed [7] will show for canceled bookings that customers can reschedule.

You can also generate a report of canceled bookings where rescheduling is allowed. Click here to learn more