You can easily manually assign a money credit or a prepaid credit to a customer.
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Manually give a money credit to a customer
You can easily manually assign a money credit to a customer, for example, instead of issuing a refund.
1. Go to Customers
2. Click on the specific customer.
3. Click on the Give credit [1] button (a pop-up window will open)
4. Go to the Money tab and input the Amount [1] to be credited to the customer and the Reason [3] for the credit.
5. Click on the Give credit button.
Manually give a prepaid credit to a customer
If you set up Prepaid Packages in your account, you can also give a number of prepaid credits to the customer.
1. Go to Customers
2. Click on the specific customer.
3. Click on the Give credit [1] button (a pop up window will open)
4. Go to the Prepaid tab, select the package [2] and the number of credits [3] you want to give to the customer
5. Click on the Give credit button