Courses are a series of classes, where customers register for all the classes of the course. For example, a 6-week course with one class per week. With courses, you can set to:
- create a single booking for all the classes booked, or
- one booking for each class booked.
This article explains the difference between these two course booking modes, and also details how each course booking mode affects other scheduling, reservation, and marketing features offered by Bookeo.
In this article:
- What are the differences between the two course booking modes?
- Course booking mode: Create a single booking for all the classes booked
- Course booking mode: Create one booking for each class booked
- How each course booking mode affects other features
What are the differences between the two course booking modes?
If you select the course booking mode where a single booking is created for the entire course, the system will create one booking, with its own booking number, for the course. The system will send one booking confirmation email to the customer, one reminder, one calendar event, and one thank you email for each course booking. With this course booking mode, if you set a booking status, or mark a no-show, they will apply to all the classes in the course. If you want to cancel or reschedule the booking, all the classes will be cancelled or rescheduled.
If you select the course booking mode where one booking is created for each class booked, the system will create separate bookings for each class in the course. This means that each booking will have its own number. The system will send one booking confirmation email to the customer with multiple calendar events. Reminders, calendar events, and thank you emails will be sent for each class in the course. With this course booking mode, it is also possible to set a specific booking status for each class in the course, mark only some classes as no-shows, and cancel or reschedule (makeup classes) individual classes in the course.
Click here to learn how each course booking mode affects other scheduling, reservation, and marketing features offered by Bookeo
Course booking mode Create a single booking for all the classes booked
With this course booking mode, you can also accept late enrollments (after the course has started) and, if you wish, drop-in class bookings for your courses.
You can select this course booking mode when you create a new course. In this case, the price you input in the setup wizard will be the price for the full course.
If, on the other hand, you want to select this course booking mode for an existing course:
1. Go to Settings>Classes, courses, events
2. Click on the course
3. Go to the Schedule tab. In the Course booking mode section, select create a single booking for all the classes booked [1]
4. Save
Course booking mode: Create one booking for each class booked
If you select this course booking mode, drop-in class bookings for your courses are enabled by default and can not be disabled. You can also accept late enrollments (after the course has started).
You can select this course booking mode when you create a new course. In this case, the price you input in the setup wizard will be the price per class.
If, on the other hand, you want to select this course booking mode for an existing course:
1. Go to Settings>Classes, courses, events
2. Click on the course
3. Go to the Schedule tab. In the Course booking mode section, select create one booking for each class booked[2]
4. The system will show a warning This change may affect prices. Please check price settings after saving. Click OK [3]
Set the price for a single class
If you set to create one booking for each class booked, the price set for the course, will no longer apply. You will have to go to the Price tab and set a price for a single class when customers book the entire course, and for drop-in classes.5. Save
Course price
If you set to create one booking for each class booked, you can set two different prices:
- a price for a single class when customers book drop-in classes, or register for a late enrollment, and
- a price for a single class when customers book the entire course. This is useful if you want to offer a lower price when customers book the entire course.
To set the course price:
1. Go to the Price tab of the course
2. In the Standard price (single class)[4] section, set the price a single class when customers book drop-in classes, or register for a late enrollment. You can also set Special prices [5] and Taxes [6] applying to a single class when customers book drop-in classes, or register for a late enrollment
3. In the Discount when booking entire course section, you can tick the offer different prices when the customer books the entire course[7] checkbox if you want to set the Standard price (per class, when the customer books the entire course)[8]. You can also set Special prices [9] and Taxes [10] applying to a single class when customers book the entire course.
Important: if you change the course booking mode from "single booking for all the classes booked" to "one booking for each class booked", the old price for the full course will no longer apply. Make sure to set the new prices in the Price tab.
Price displaying on the booking page
If you set to show the price of the course, and use the booking mode showing upcoming classes and courses on your booking page, the course will show under the Classes and the Courses tabs (or the custom names you have set). The price displaying:
- under the Classes tab is the drop-in class price, set in the Price tab, in the Standard price (single class)[4] section
- under the Courses tab is the Standard price (per class, when the customer books the entire course)[8], if set in the Price tab. If this price is not set, then the price set in the Standard price (single class)[4] section will show.
If you select the booking mode where customers select a class/course, then pick an available date, and set to show the headline price, the price shown on the booking page is the drop-in class price, set in the Price tab, in the Standard price (single class)[4].
Payments processed or recorded from the dashboard, and payment requests
If you have set up courses where one booking is created for each class booked, from your dashboard you can charge a credit card, record manual payments, and send payment requests for all the classes in the course only when creating the bookings - before saving them.
If you have already saved the course bookings, and click on a booking, you will only be able to charge a credit card, record manual payments, and send a payment request for a single class booking in the course.
How classes booked as the entire course show on your dashboard
If you select the course booking mode where one booking is created for each class booked. When you click on one of the classes booked in the course, in the When section of the booking, the following message will show This booking is part of a series. View all bookings. You can click on the View all bookings[11] link to see all the other classes booked for that course.
How each course booking mode affects other features
Each booking option differently affects some of the other scheduling, reservation, and marketing features offered by Bookeo.
Scheduling and Reservation features
| Feature | Single booking for all the classes booked | One booking for each class booked |
| Booking status | If you set or change the booking status for one of the dates of the course, the system will apply the same booking status to all the other classes in the course. | You can set a specific booking status for each class booked. |
| No-show | If you mark the booking as a no-show, the entire booking will be a no-show and not just a single class. | You can set the no-show status for one or multiple classes in the course. |
| Rescheduling | If customers reschedule their course booking, all the classes will be rescheduled. |
Customers can reschedule a single class in the course. Only account users can reschedule multiple classes in the course. Click here to learn more |
| Cancellation | If customers cancel their course booking, they will cancel the entire booking (all the classes in the course). | Customers can select to cancel a single class in the course, or all the classes. |
| Calendar event | The system will send one calendar event for the entire course, for the start date of the course. |
The system will send one calendar event for each class in the course. The system will send one booking confirmation email with multiple calendar events. |
| Reminders | The system will send one reminder for the entire course, before the start date of the course. | The system will send one reminder for each class in the course, before the start date of each class. |
| Additional options |
If you set additional options to the course, the system will add one option to the booking. For example, if you set up a book @ $10 as an additional option, the book and its price will be added once to the booking. |
If you set additional options to the course, the option will be added to each booking. For example, if you set up a book @ $10 as an additional option, the book and its price will be added to each booking.
|
Marketing features
| Feature | Single booking for all the classes booked | One booking for each class booked |
| Prepaid packages |
In the Prepaid package settings, in the Courses section, you will have to select that the prepaid package is applicable to bookings for a full course or late enrollments. If you set that the prepaid package is applicable to bookings for a drop-in class, the prepaid package will not be applicable to full course or late enrollments bookings for this course. |
In the Prepaid package settings, in the Courses section, you will have to select that the prepaid package is applicable to bookings for a drop-in class. The system will use one credit for each class booking. Credits will be also applicable to late enrollments. If you set that the prepaid package is applicable to bookings for a full course or late enrollments, the prepaid package will not be applicable to bookings for this course. |
| Promotions. Single code promotions and multiple coupon code promotions |
In the promotion settings, in the Course section, you will have to tick the this promotion is applicable to full courses and late enrollments checkbox. If you set this promotion is applicable to drop-in classes, the promotion will not be applicable to bookings for the entire course or late enrollments. |
In the promotion settings, in the Course section, you will have to tick the this promotion is applicable to drop-in classes checkbox. The discount will be applied to each class booking. For example, if you set a $10 discount, and the course is composed by 5 classes @ $50/class and customers use the promotion code, each class will be discounted by $10. Promotions will be also applicable to late enrollments even if you do not tick the this promotion is applicable to full courses and late enrollments checkbox. If you set that this promotion is applicable to full courses and late enrollments, the promotion will not be applicable to bookings for the entire course. |
| Specific gift vouchers |
You can sell specific gift vouchers for courses where one booking is created for a course where a single booking is created for all the classes booked. |
It is not possible to sell specific gift vouchers for courses where one booking is created for each class booked. You may want to also enable generic gift vouchers. |