You can delete an individual customer profile or selected customer profiles. You can also delete in bulk customer profiles of customers whose last booking was more than a specific number of months before, and also of customers who never made a booking with your business.
In this article:
- Delete an individual customer profile
- Delete selected customer profiles
- Delete multiple customer profiles in bulk
Delete an individual customer profile
To delete an individual customer profile:
1. Go to the CUSTOMERS section of your dashboard
2. Click on the customer profile you want to delete
3. Click on the Delete selected[1] button
4. The system will ask you to confirm if you want to delete the selected customer and all his/her bookings.
5. To confirm, click on the Yes, delete all the selected customers and their bookings button
You may want to generate a customers report from Marketing>Reports>Customers before deleting customer profiles. You can learn more here
Delete selected customer profiles
To delete selected customer profiles:
1. Go to the CUSTOMERS section of your dashboard
2. Select the customer profiles you want to delete by clicking on them while pressing the Command or Shift keys.
3. Click on the Delete selected[1] button
4. The system will ask you to confirm if you want to delete the selected customers and all their bookings.
5. To confirm, click on the Yes, delete all the selected customers and their bookings button
Any customer profiles that can't be deleted remain in the CUSTOMERS section of your dashboard.
You may want to generate a customers report from Marketing>Reports>Customers before deleting customer profiles. You can learn more here
Delete multiple customer profiles in bulk
To delete customer profiles in bulk:
1. Go to the CUSTOMERS section of your dashboard
2. Click on the Delete old[2] button
3. You can select to delete:
- all customers whose last booking was more than a specific number of months. Enter the number of months in the field[3], and
- also delete customers that have never made any booking. Tick the checkbox[4]
4. The system will show how many customer profiles will be deleted, their names and email addresses.
5. Click on the Delete[5] button to delete them
Any customer profiles that can't be deleted remain in the CUSTOMERS section of your dashboard.
You may want to generate a customers report from Marketing>Reports>Customers before deleting customer profiles. You can learn more here