Error messages
Error Messages
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The following problem has occurred: Web site integration is not enabled. Please enable web site integration in Settings / Web site integration
If you are trying to integrate the Bookeo booking widget into your website and get the error message The following problem has occurred: Website in...
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Error message: Invalid link
If you or your customers get this error message: The message means that you should copy links provided in the Bookeo dashboard, and give them ...
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The payment could not be processed. Reason: 05 Do Not Honour
You are trying to subscribe to a Bookeo paid plan and get the error message the payment could not be processed. Reason: 05 Do Not Honour - this err...
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There was an error in the web page yourdomain.com : Invalid response from remote server: 403
If you are getting the error message There was an error in the web page yourdomain.com: Invalid response from remote server: 403, you are trying to...
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User authentication failed due to invalid authentication value
Please make that you input the correct Authorize.net API Login ID and Transaction Key in Settings>Online Payments. The Authorize.net API Login ID a...
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Error trying to auto accept booking [number]. There is an error in booking [date and time]. Please review the date and time of the booking.
If you use the Accept/Deny feature and set that you want to automatically accept bookings when a specific number of participants is reached, but ch...
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PayPal Error Messages
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Delayed payment for discarded booking
If you received the message Delayed payment for discarded booking in your Bookeo Home page and /or email inbox, this article will explain why this ...
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"Delayed payment for booking - booking invalid" message
If your customers get the message "Delayed payment for booking - booking invalid", it means that the seat they wanted to book is no longer availabl...
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Delayed payment for prepaid package
If you received the message Delayed payment for prepaid package in your Bookeo Home page and /or email inbox, this article will explain why this ha...
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Security error: security header is not valid (PayPal Payments Pro)
This error indicates an issue with the login information you are using for your PayPal Payments Pro connection. Please try and remove your credent...
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When trying a payment using PayPal, I get the message "The seller accepts encrypted website payments only"
This means that you have enabled the encrypted website payments buttons option. You need to disable it again first - don't worry it is safe to do s...
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Square error messages
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Square error: The LOCATION_ID parameter does not match the ID of the business location currently logged in to Square Point of Sale. (com.squareup.pos.ERROR_ILLEGAL_LOCATION_ID)
If you get this error message when you try to process a Square POS payment: Square error: The LOCATION_ID parameter does not match the ID of the b...
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Square error: (location_id-mismatch)
If you get this error message when you try to process a Square POS payment: Square error: (location_id-mismatch) It means that the location or acc...
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Support Topics
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Website integration
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Website builders integration
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Booking page customization
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Bookeo Widget Customization
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Payment Gateways Integration
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Online payments
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Dashboard Calendar
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Calendar Sync
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General Settings
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Bookeo Appointments
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Bookeo Classes and Courses
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Bookeo Tours and Activities
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Customers
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Waiting lists
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Marketing
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Customer Reviews
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Promotions
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Prepaid packages
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Gift vouchers
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Memberships
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Pricing & Taxes
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Account
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Integration with Xero
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Error messages
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Distribution Channels
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Bookeo subscription
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GDPR