If you received the message Delayed payment for prepaid package in your Bookeo Home page and /or email inbox, this article will explain why this happened and what you can do to avoid this problem.
In this article:
When customers purchase online and are directed to PayPal to make the payment, sometimes they change their mind and abandon the payment process. To preserve resources, Bookeo discards the user session if they do not make a payment within 30 minutes of being directed to PayPal. When that occurs, you receive this message.
In very rare circumstances this can also occur if PayPal is experiencing internal problems, and delays the notification of payments.
Check in your PayPal control panel to verify that the payment has been received successfully.
The payment details will also include the name of the package purchased.
You can then simply assign the credits to the customer.
Normally customers take a few minutes at max to pay via PayPal Payments Standard. Therefore it is rare for this message to appear. But if this occurs, Bookeo is still able to inform you, and lets you know so that you can manually arrange a package or get in touch with the customer.
However, if you're concerned about this, consider using a full payment gateway, like Stripe, Square or Braintree, where customers input their card number directly on the booking page. This is usually faster than PayPal Payments Standard.