With Bookeo you can sell your tours and activities on Viator. Viator is now part of TripAdvisor, which means that listings in Viator can also be displayed in TripAdvisor.

In this article:

• Enable the integration with Viator/Tripadvisor
• Types of tours supported by Viator/Tripadvisor
• Unconfirmed bookings
• Additional options
• Changes to your tours/activities

Enable the integration with Viator/Tripadvisor

In your Bookeo Tours and Activities account:

1. Go to Marketing>Distribution channels

2. Click on Viator/Tripadvisor

3. Tick the Enable Viator integration [1] checkbox



4. Select the closest city from the Your location [2] scroll down menu

5. Viator uses 5 fixed categories of people in its reservations. In the Participants [3] section, you can set to which categories they correspond in Bookeo.

6. Select how Payments [4] should be recorded for bookings received through Viator. 

7. Tick the Reminders [5] check box if you want to let Bookeo send reminders for bookings created by Viator. 

8. Tick the Thank you email [6] check box if you want to let Bookeo send a follow-up email for bookings created by Viator. 

9. Click on OK

10. After saving the changes, in the API Key [7] section, you can see your Viator API Key

11. Click on the Download [8] button to download a PDF file

12. Contact your Viator representative and send the PDF file that you downloaded. With the information included in the file, Viator will be able to start the onboarding process.

Types of tours supported by Viator/Tripadvisor

Viator/Tripadvisor supports all the types of tours you can set up in Bookeo: regular tours, special tours, and open schedule tours. 

Unconfirmed bookings

The purpose of the Viator integration, as set by Viator, is to show real-time availability to customers, and to provide real-time booking confirmations. When using the integration, it is not possible to have "pending requests" that you can accept or deny. Real-time bookings from Viator are always confirmed immediately.

Additional options

Viator does not support additional options. So if you have set up additional options to your tours in the Options tab, the additional options will not be offered to customers making a booking via Viator/Tripadvisor.

Changes to your tours/activities

Once connected, we strongly recommend that you reach out to your Viator Account Manager directly if you change your tours/activities - for example if you change your tour schedule and availability - since this could possibly break the mapping and cause bookings to fail.